Shipping Policy
Why don’t you offer free shipping?
We offer highly discounted flat-rate shipping costs based on the weight of your order. We have maintained the lowest possible prices for our products and continue to lower our prices whenever we can, but rather than subsidizing the cost of the shipping within our product pricing and offering free or reduced shipping rates, we opt for a more transparent pricing system.
How long does it take to process and ship my order?
The estimated fulfillment times are listed next to the shipping method during checkout.
From start to finish your order is processed, filled, and shipped by human beings! For the highest quality and freshness, all of our products are produced in small batches, hand labeled, and packed with care. We pride ourselves on this personal touch to ensure every package is perfect.
Can I add to my order after it’s placed?
We capture the total amount of your order at the time the order is placed and so we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers' protection, adding to or changing the order is not possible without canceling and refunding the original order.
My order has not shipped yet, can I cancel it?
We process your order as quickly as possible and are unable to guarantee that we can cancel your order. Please contact our Customer Service Team to inquire if we can accommodate your request.
Do you ship internationally?
At this time, Willow and Birch is only processing and shipping orders with billing and final destination shipping addresses located in the United States. We are not able to bill or ship to any countries outside of the USA.
Are all of your products organic?
We strive to sell organic products whenever possible. If a product is not organic, it is cultivated without chemicals, or wild harvested. Our 10 full-time lab staffers are constantly testing our ingredients to ensure they meet our strict specifications and are free from adulterants and contamination, including pesticides.
Can I return a product? What if I received the wrong item or my order was damaged?
We currently do not except returns or refunds of our products. If you have received the wrong item or damage occurs, please contact us at willowandbirchtea@gmail.com. Due to compliance requirements, products purchased on our website will not be accepted as returns at any of our physical locations.